Work

Programs, platforms and the odd website.

Most of this work was delivered inside government and enterprise environments, so the detail here is what can be shared publicly. Happy to talk through the rest directly.

Gloucestershire County CouncilDigital Transformation and Technical Program Manager2025

Building a council's AI capability, from strategy to a production agent factory

Set and delivered the AI strategy for a council of around 4,500 staff – the rollout approach, the internal capability to sustain it, and a productionised agent factory model that turns validated use cases into repeatable delivery.

  • AI strategy and rollout approach established from scratch, then delivered under cabinet-approved governance
  • Internal capability built so the council can run and extend AI delivery without external dependency
  • Agent factory model productionising validated use cases into repeatable releases
  • Governance and sign-off framework spanning data, technical and risk review at every release

Local government does not get to move fast and break things. Every release has to survive procurement law, data protection review and a council chamber's worth of scrutiny. The brief was not simply to move 4,500 people onto new tools – it was to decide what the council's AI approach should be, build the capability to run it, and hold on to risk, cost and long-term ownership while doing so. Two streams ran at once: a broad adoption program covering communications, enablement and the unglamorous infrastructure that makes "just use Copilot" actually true, and a narrower agentic delivery track validating specific use cases through to live operation. Those validated cases are now consolidating into an agent factory model – a repeatable way to build and release agents that make council processes more efficient and get residents better services, rather than a series of one-off pilots.

AI strategyCapability buildingGovernancePublic sector
Department of Climate Change, Energy, Environment and Water (Australian Government)Program and Project Manager, UX Designer2024

Separating a department's ICT estate with 12 teams moving in step

Led the migration transition inside Digital Connect – a full ICT infrastructure separation from another government department, coordinated across 12 dependent project teams and their subject matter experts.

  • Migration strategy and proof of concept signed off by senior stakeholders at every stage
  • DevOps Scrum board coordinating MVP and future-state backlog across dependent teams
  • Change communications approach that kept every affected team aligned mid-migration

Infrastructure separations are the kind of project where nobody notices the work until it goes wrong. Twelve dependent teams, each with their own subject matter experts and their own idea of what "done" looked like, all needed to land on the same schedule. Getting executive sign-off on the migration strategy was the easy part. The harder job was running discovery workshops and scrum ceremonies fast enough to surface blockers before they became delays, and keeping the change communications loop tight enough that nobody found out about a dependency the hard way.

Migration strategyAgile deliveryPublic sector
Buoy Pty LtdHead of Experience and Principal Consultant2023

Buoy – brand experience and website

As Head of Experience at Buoy, shaped the consultancy's brand experience and designed and built its website – the public face of a studio delivering digital work for Australian Government clients.

  • Brand direction carried through into a live marketing site, designed and built end to end

Most client work here sits behind government firewalls, so this is one of the few pieces of visual design that can be pointed to directly. Buoy needed a site that felt as considered as the delivery work behind it.

Brand experienceWeb designArt direction
Visit site
Department of Defence (Australian Government)UX Design and Delivery Manager (2iC)2022

Designing a PROTECTED-environment workspace for Defence's senior leaders

Co-led a ten-person multidisciplinary team building the Defence Leadership Digital Workspace from first discovery interview to a trained user base of senior military and civilian leadership.

  • Research program across 800+ personnel spanning 12 Defence groups
  • Full design system and developer toolkit, removing design-to-build ambiguity
  • 180+ personnel trained across 10 sessions, plus an on-demand learner portal

You can't run a guerrilla usability test in a PROTECTED environment, and you can't show the Chief of Defence Force a wireframe with placeholder text and hope for the best. Every research method, every prototype and every round of feedback had to work within security constraints that most product teams never have to think about. The team built the requirements base first – interviews, surveys and ethnographic observation across a dozen Defence groups – then turned it into a component library and interaction spec detailed enough that engineers could build without guessing. When the Acting Secretary of Defence asked for an unscheduled demo with zero notice, the product held up on its own.

UX researchDesign systemsDefenceTeam leadership
Geoscience AustraliaService Design and Delivery Manager2022

Restarting a stalled national geospatial platform

Took over the service design of Digital Atlas Australia after earlier stakeholder engagement approaches had stalled, rebuilding momentum across 30+ inter-agency contributors.

  • Service ecosystem handbook covering journeys for political leaders and industry partners
  • JIRA backlog and delivery cadence built from scratch
  • An industry community of practice that outlasted the engagement

Digital Atlas Australia matters to people who don't have time for another workshop that goes nowhere – political leaders and industry partners who needed a reason to trust the process again. The previous engagement approach had lost momentum before the design work even started. The fix wasn't cleverer facilitation, it was a different structure: journey mapping and blueprinting with the 30-plus contributors who actually held the knowledge, turned into a handbook the team could keep using after the engagement ended, and a backlog that made "what happens next" an answerable question again.

Service designStakeholder engagementUser research

UX examples

Deidentified research and design packs, coming soon.

Selected UX artefacts – research synthesis, journey maps, service blueprints and design system extracts – are being deidentified for publication here. Available to walk through in the meantime.

Placeholder

Research synthesis

Placeholder

Journey maps and blueprints

Placeholder

Design system extracts